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Server 2016 VMware tools (vmstatsprovider.dll) issue

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We have an issue on all Server 2016 VMs; vmstatsprovider.dll is crashing as shown in WER logs and application log.

 

Other OS do not exhibit this issue.

 

 

 

We updated to tools 10.1.10 from 10.1.7 (10.1.10 indicates a fix for this issue) to no avail - still causing an issue.

 

We also tried a full uninstall of 10.1.7, restart and install of 10.1.10 on one Server.

 

Oddly both in event log and WER logs vmstatsprovider.dll looks to still be registered as 10.1.7 despite the file version being 10.1.10 on the machine - this is the same on all we have tried to update.

 

 

 

 

 

Sig[0].Name=Application Name

 

Sig[0].Value=WmiApSrv.exe

 

Sig[1].Name=Application Version

 

Sig[1].Value=10.0.14393.0

 

Sig[2].Name=Application Timestamp

 

Sig[2].Value=57899ac8

 

Sig[3].Name=Fault Module Name

 

Sig[3].Value=vmStatsProvider.dll

 

Sig[4].Name=Fault Module Version

 

Sig[4].Value=10.1.7.61298

 

Sig[5].Name=Fault Module Timestamp

 

Sig[5].Value=59163c3a

 

Sig[6].Name=Exception Code

 

Sig[6].Value=c0000005

 

Sig[7].Name=Exception Offset

 

Sig[7].Value=0000000000001d9a

 

DynamicSig[1].Name=OS Version

 

DynamicSig[1].Value=10.0.14393.2.0.0.272.7

 

 

 

Should I log with VMware and if so has anyone else done this and had a resolution?


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