The vmtools was report "running (unsupport)" after install vmtools version (10.0.12) in ESXi6u3a

Hello ,

We recent met a issue that customer has a VM (SLES 10 SP2 64bit) which running on ESX4.0.    last week customer exported this VM as OVF and imported it to ESXi6.0u3a platform.   

VMware announced that  ESXi6.0U3 had not support this OS version except  for SLES10sp3 and SLES10sp4.   we found SLES10 sp2 can running on ESXi6.0U3. The important issue is we need to upgrad VMtools.

report below errors when we start install vmtool as routine.

"VirtualMachine.MountToolsInstaller" for object "sles10sp2" on ESXi "192.168.0.233" failed.

vix error code = 21001

Unable to install VMware Tools. An error occurred while trying to access image file "/usr/lib/vmware/isoimages/linuxPreGlibc25.iso" needed to install VMware Tools: 2 (No such file or directory). Please refer the product documentation or KB article 2129825 for details about how to get VMware Tools package for this guest operating system.

. VMware Knowledge Base

KB2129825 suggested download correct vmtool version ISO as below show(vmtool 10.0.12) and replace in  /locker/packages.  we did it as KB.   we can also see vmtool (10.0.12) is guest OS  is installed succussfully.  but  vsphere client vm summar still report error  "running (unsupport)"

so everybody who know how to reslove this issue and running(unsupported) if is normal or abnormal.  Could you explain it kindly ?  thanks for your reply in advance!

below is vmware tool 10.0.12 Doc explaination.

• VMware Tools Lifecycle Management: VMware Tools 10.0.12 freezes support for legacy Guest Operating Systems. Frozen ISO images are available for download from http://my.vmware.com. These ISO images are not shipped with ESXi in the tools-light VIB. VMware Tools 10.1.0 caters to the current guest operating systems. VMware Tools 10.0.12 caters to the legacy guest operating systems.

• VMware Tools support for Guest Operating Systems in 10.0.12
  • VMware Tools support for Guest Operating Systems in version 10.0.12
    • winPreVista.iso supports Windows 2000, Windows XP, and Windows 2003.
    • linuxPreGLibc25.iso supports Linux guest operating systems earlier than Red Hat Enterprise Linux (RHEL) 5, SUSE Linux Enterprise Server (SLES) 11, Ubuntu 7.04, and other distributions with glibc version earlier than 2.5.

https://docs.vmware.com/en/VMware-Tools/10.0/rn/vmware-tools-10012-release-notes.html